Privacy policy

Who are we ?

The address of our website is: https://ligreed.com.

Contact us

Use of personal data collected

The processing of personal data via the website is subject to the GPDR, General Regulation on Data Protection (European Union).

Comments

When you leave a comment on our website, the data entered in the comment form, your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized channel created from your email address (also called hash) can be sent to the Gravatar service to check if you are using the service. The privacy clauses of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be visible publicly next to your comment.

Contact Forms

The data entered is collected. You must consent to its treatment.

Other forms (if enabled)

The data entered is collected. You must consent to its treatment.

Order form

The data entered about the customer and the delivery is collected. You must consent to its treatment.

Your banking information is processed by the bank only via a secure website. Ligreed is not informed of it.

Cookies

Now, a banner on the site asks you if you accept cookies. The pursuit of navigation is worth acceptance.

If you post a comment on our site, you will be asked to save your name, e-mail address and website in cookies. It’s only for your comfort so you do not have to enter this information if you post another comment later. These cookies expire after one year.

Other technical services used by the site may use cookies for purposes specified in the “Purpose of treatments” section.

Embedded content from other websites

Articles on this site may include embedded content (eg videos, images, articles …). Embedded content from other sites behaves in the same way as if the visitor were to that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools and track your interactions with these embedded content if you have a connected account on their website.

Statistics and audience measurements

The site uses the following tools for audience measurement: Google Analytics, Agile CRM, Analytify, Jetpack. The host 1and1 is likely to perform audience measurements.

Use and transmission of your personal data

Technical services used by the site

For its operation, the site uses the following technical services:

WordPress, WooCommerce, WooCommerce Services, WooCommerce Multilingual, WooCommerce E-Transactions Payment Plugin (Credit Agricole), Moesia by ATheems, Yoast, AgileCRM, Agile CRM WC, WPML Multilinguall CMS, WPML Media, WPML String Translation, WPML Translation Management, Jetpack, Analytify, AddToAny, Akismet AntiSpam, Akismet Privacy Policy, Contact Form 7, Easy https Redirect, EU Cookie Law, OrbitFox, Redirection by John Godley, Redux Framework, SiteOrigin, ThemeDemo Import, TinyMCE, WP SuperCache, YouTube by EmbedPlus Team.

Agile CRM is likely to display a pop-up window or other interaction as a result of some behavior on the site.

Here is the information provided to us by some technical service providers.

Source: WooCommerce

We collect information during the order confirmation on our shop.

What we collect and store

During your visit of the site, we follow:

  • Products you’ve seen: we use them to, for example, display products you’ve recently seen
  • Location, IP address and browser type: we use them to estimate taxes and shipping costs
  • Delivery address: we will ask you to enter it to estimate the delivery costs before you place an order, and to send you the order.

We use cookies to track the contents of the cart while you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail address, phone number, payment / credit card information and possibly account data such as user name and password. This information will be used for:

  • Sending information about your account and order
  • Respond to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligation, such as the calculation of taxes
  • Improve the offers of our shop
  • Send you marketing messages, if you choose to receive them.

If you create an account, we store your name, address, e-mail, and phone number, which will be used to pre-fill order confirmation for future orders.

We usually store your information as long as we need it for the purpose for which we collect it and use it, and we are not legally obliged to keep it. For example, we store order information for XXX years for taxes and accounting. This includes your name, email address and billing and delivery addresses.

We also store comments or reviews, if you choose to send them.

Who from our team has access to the data

Our team members have access to the information you provide us. For example, store administrators and managers have access to:

  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, e-mail address, and billing and delivery information.
  • Our team has access to this information to process orders, make refunds and help you.
What we share with others

Your data is shared in particular with: Crédit Agricole bank, AgileCRM (see above), carriers, customs, software and accounting firm.

Payments

We accept payments by E-Transactions (Crédit Agricole) which allows to authorize a number of bank cards. During the processing of payments, certain data will be transmitted to E-Transactions (Crédit Agricole), including the information required to execute the payment, such as the total amount or billing information.

Source : WooCommerce Multilingual

“WooCommerce Multilingual will use cookies to understand the basket info when using languages in domains and to transfer data between the domains.

WooCommerce Multilingual will also use cookies to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding the currency’s information.”

Source : WooCommerce Services

“By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.”

Source: Akismet

We collect information about visitors who comment on sites using Akismet, our service against unwanted comments. This collected information depends on the Akismet settings made by the user on the site, and usually includes the commentator IP address, user agent, referrer, and site URL (as well as other information provided directly by the commentator like its name, username, e-mail address and comment).

Source : WPML

“WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.

While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.”

Source : WPML Media Translation

“WPML Media Translation will send the email address and name of each manager and assigned translator as well as the content itself to Advanced Translation Editor and to the translation services which are used.”

Source : WPML Translation Management

“WPML Translation Management will send the email address and name of each manager and assigned translator as well as the content itself to Advanced Translation Editor and to the translation services which are used.”

Source : WPML String Translation

“WPML String Translation will send all strings to WPML’s Advanced Translation Editor and to the translation services which are used.”

Purposes of the processings

In addition to the cases specified above, technical services used by the site may process personal data for the following purposes:
  • audience measurement
  • sales on the e-commerce part of the site, sales follow-up and processing, invoicing, after-sales service
  • commercial solicitations for Ligreed products and services, commercial management
  • sharing articles on social networks, interactions with social networks
  • tracking visitor behavior on the site, targeting
  • automated actions based on certain visitor behaviors
  • site security.

Storage times of your data

Your information regarding the acceptance of cookies is kept for one year.

If you leave a comment, the comment and its metadata are kept indefinitely. This allows to recognize and approve automatically the next comments instead of leaving them in the moderation queue.

When you send a message through the contact forms, the data is kept for a maximum of two years. Visit statistics are kept for a maximum of two years. Online sales records are retained for a maximum of five years.

The rights you have on your data

You may request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of your personal data. This does not take into account data stored for administrative, legal or security purposes.

Transmission of your personal data

Some data related to the audience, prospecting, sales are stored at Agile CRM, a service based outside the European Union (United States), which undertakes to comply with European rules related to personal data. Some of the technical services used by the site may be based outside the European Union.

Some information such as the messages sent by the contact form, the orders, the comments, the statistics, the tracing of the visits are transmitted to CREER ET TRANSMETTRE COMMUNICATION SARL, French company (European Union) for the following purposes: management, marketing, communication, customer relationship.

Visitor comments are verified using an automated spam detection service.

By default, WordPress does not share users’ personal data with any services.

Contact information

For any request concerning privacy or personal data, use the contact form or contact Ligreed at the following address:

LIGREED SAS

370 rue de la Marquise

Maubourg

43 200 ST MAURICE DE LIGNON

FRANCE

Additional Information

How we protect your data

The site is equipped with an HTTPS connection. We place the utmost importance on the security of your data at all stages and that of technical means and procedures used.

Procedures implemented in case of data leakage

The rules provided by the European Union will be applied in case of data leakage.

Third party services that send us data

NONE

Automated marketing and / or profiling operations using personal data

Our website does not provide a service that includes automated decision making or aggregation of data in an advertising profile.

Display of information related to sectors subject to specific regulations

NOT APPLICABLE

 

Last review : 20 juin 2018.

This post is also available in: Français